# imoo Official Store Australia

> imoo makes connected children's watches that help families communicate and share location through the imoo app. The Australian store's model collection presents the imoo Smartwatch X10 and Z3, with separate product pages explaining their cameras, calling features and specifications.

This index covers the official Australian storefront at https://www.imoostore.com/au. Refer to the linked Australian pages for local models, network requirements and service terms. Prices, stock, promotions and product options are maintained on those pages. Store policies for other countries do not establish the conditions for Australian orders.

## Store and smartwatches

- [Australia store](https://www.imoostore.com/au): Official Australian shopping entry point.
- [Smartwatch collection](https://www.imoostore.com/au/pages/product-collection): The Australian X10 and Z3 range, with links to current variants and product information.
- [imoo Smartwatch X10](https://www.imoostore.com/au/products/imoo-smartwatch-x10): A children's smartwatch whose dual-camera body can tilt up or detach from its strap. It supports calls showing the child or their surroundings, a parent view combining video with location, satellite-assisted positioning, activity tracking and parental settings. Its specifications include a 1.6-inch AMOLED display and 32 GB of storage.
- [imoo Smartwatch Z3](https://www.imoostore.com/au/products/imoo-smartwatch-z3): A children's smartwatch centred on video calling and location sharing. It combines GPS, GLONASS, QZSS and Wi-Fi positioning, with a 740 mAh battery, class mode and parent-controlled friend connections. The product page specifies the conditions and limits of its water-resistance rating.

The Australian X10 page lists Telstra, Optus and Vodafone and requires a SIM card with VoLTE for calling. Refer to each model's specifications and local support guidance when selecting a plan; working features depend on carrier services and network conditions.

## imoo app and help

- [imoo app](https://www.imoostore.com/au/pages/imoo-app): Parent app for video calls, family messages, checking location and reviewing up to 14 days of journeys. It describes class mode, app access controls, approved contacts and finding or locking a lost watch. Check the chosen model for supported functions.
- [Help centre and FAQ](https://www.imoostore.com/au/pages/support): User manuals, SIM and APN setup, roaming, contacts and administrator changes, order tracking, payments, after-sales service and troubleshooting.

## Australian shipping, returns and warranty

- [Shipping policy](https://www.imoostore.com/au/pages/shipping-policy): Covers most of mainland Australia, with restrictions for P.O. Boxes, some parcel lockers, remote locations and offshore areas. Orders are normally prepared within one to two business days; delivery after dispatch is estimated at two to seven business days. Standard shipping is free for eligible orders; extra charges for special addresses or services are shown at checkout.
- [Return and refund policy](https://www.imoostore.com/au/pages/refund-policy): Official Australian store orders qualify for a 30-day return request period after receipt. Products must remain resalable with their accessories and packaging; reasonable inspection is permitted. Customers normally pay return postage for change-of-mind requests, while qualifying faults are handled under the Australian Consumer Law. Obtain return instructions from support@imoostore.com before shipping a product back.
- [Warranty policy](https://www.imoostore.com/au/pages/warranty-policy): Provides 24 months of limited coverage for the watch body and six months for its charging cable, subject to exclusions. Straps and other listed accessories are outside this coverage. The policy preserves Australian Consumer Law guarantees, including remedies for major failures; the manufacturer's warranty does not replace those rights.

## Optional

- [Privacy policy](https://www.imoostore.com/au/pages/privacy-policy): How the Australian website handles personal information and privacy requests.
- [Terms of use](https://www.imoostore.com/au/pages/terms-of-use): Conditions for using the Australian e-commerce service and its consumer-rights provisions.
- [Cookie policy](https://www.imoostore.com/au/pages/cookie-policy): Cookie uses, available choices and Australian privacy complaint information.