# imoo Official Store Europe

> English-language European imoo store for children's connected watches, accessories and support. imoo watches help children and their families communicate through calls, messages and location sharing with the imoo app.

This index covers the /eu storefront. Delivery destinations are the European Union countries listed in this store's Shipping Policy. Use the linked European product and policy pages for current specifications, network compatibility, prices, availability and purchase conditions.

## Store and children's smartwatches

- [European store](https://www.imoostore.com/eu): Official regional storefront and entry point for shopping and customer support.
- [Compare imoo models](https://www.imoostore.com/eu/pages/product-collection): Regional collection of X10, Z7, Z3 and Z1, with an overview of their main differences.
- [imoo Smartwatch X10](https://www.imoostore.com/eu/products/imoo-smartwatch-x10): Flip-up watch body that detaches from its strap, with a 5 MP front camera and 8 MP rear camera. Combines video calling with location viewing and supports parental controls.
- [imoo Smartwatch Z7](https://www.imoostore.com/eu/products/imoo-smartwatch-z7): Flip-up design with front and rear cameras for video calls. Supports satellite positioning, a 14-day movement history and activity tracking.
- [imoo Smartwatch Z3](https://www.imoostore.com/eu/products/imoo-smartwatch-z3): Video calling and live location sharing, with a 2 MP front camera, 1.5-inch screen and parental class-mode settings.
- [imoo Smartwatch Z1](https://www.imoostore.com/eu/products/imoo-smartwatch-z1): GPS-enabled watch with a 2 MP wide-angle camera for video calls, family messaging and a class mode controlled through the parent app.

## imoo app and help

- [imoo app](https://www.imoostore.com/eu/pages/imoo-app): Companion app for family calls, text and voice messages, map location and location history. Activity and health features depend on the paired watch model.
- [Help centre](https://www.imoostore.com/eu/pages/support): SIM and APN setup, roaming, contact management, administrator changes, manuals, connection problems, orders and after-sales assistance.

## Delivery, returns and warranty

For order changes, returns or after-sales requests, the regional policies give support@imoostore.com as the customer-service email.

- [Shipping Policy](https://www.imoostore.com/eu/pages/shipping-policy): Lists supported EU destinations and address restrictions. Estimated delivery is 3–7 business days after dispatch; processing time and any delivery charges are explained separately.
- [Return & Refund Policy](https://www.imoostore.com/eu/pages/refund-policy): Covers purchases from the EU store. Return requests are accepted within 30 days of delivery subject to the stated condition and completeness requirements; refunds follow inspection, and other sellers handle their own purchases.
- [Warranty Policy](https://www.imoostore.com/eu/pages/warranty-policy): Describes 24 months of cover for the watch body and 6 months for its charging cable under normal use. Other accessories are excluded; applicable mandatory local consumer rights take precedence.

## Optional

- [Z7 charging cable](https://www.imoostore.com/eu/products/imoo-charging-cable-z7): Replacement charging accessory listed for Z7.
- [Z1 charging cable](https://www.imoostore.com/eu/products/imoo-charging-cable-z1): Charging accessory listed for Z1; check model compatibility before ordering.
- [Accessories set for Z1 and Z6](https://www.imoostore.com/eu/products/lug-screw-and-head-for-imoo-smartwatch): Regional listing for replacement watch attachment parts.
- [X10 lanyard](https://www.imoostore.com/eu/products/imoo-smartwatch-x10-lanyard): Separately listed carrying accessory for X10.
- [Privacy Policy](https://www.imoostore.com/eu/pages/privacy-policy): Personal-data processing, user rights and privacy contacts for this store.
- [Terms of Use](https://www.imoostore.com/eu/pages/terms-of-use): Terms governing use of the European shopping website.
- [Cookie Policy](https://www.imoostore.com/eu/pages/cookie-policy): Cookie categories, consent and preference controls.