# imoo Official Store United Kingdom

> imoo's English-language UK store sells children's smartwatches and replacement accessories. Families use the watches and imoo app for video and voice calls, messages and location information, with parental controls.

This index covers the /uk storefront and its UK purchase policies. The shipping policy limits delivery to mainland UK addresses, with specified exclusions. Consult the UK pages below for the current product range, compatible mobile networks, prices, stock and terms for an order.

## UK store and watch models

- [UK store](https://www.imoostore.com/uk): Official shopping and customer-service entry point for the United Kingdom.
- [Compare watch models](https://www.imoostore.com/uk/pages/product-collection): UK collection featuring X10, Z7, Z3 and Z1, with their core calling, location and other features.
- [imoo Smartwatch X10](https://www.imoostore.com/uk/products/imoo-smartwatch-x10): Watch with a flip-up, detachable body and front and rear cameras. Parents can view video and location together; the detachable design also supports handheld calling.
- [imoo Smartwatch Z7](https://www.imoostore.com/uk/products/imoo-smartwatch-z7): Flip-up dual-camera watch with video calls, satellite location and a movement history covering the previous 14 days. Also includes sport and activity functions.
- [imoo Smartwatch Z3](https://www.imoostore.com/uk/products/imoo-smartwatch-z3): Children's watch combining video calls, live location and parental controls. Includes a 2 MP front camera, messaging and a step counter.
- [imoo Smartwatch Z1](https://www.imoostore.com/uk/products/imoo-smartwatch-z1): Video-call and GPS watch with a wide-angle 2 MP camera and a 1.3-inch TFT screen. Parents can schedule class mode and manage family communication.

## App and customer support

- [imoo app](https://www.imoostore.com/uk/pages/imoo-app): Parent companion app for calls, chat, map location and a 14-day journey record. Availability of fitness and health features varies by watch model.
- [Help centre](https://www.imoostore.com/uk/pages/support): Answers on SIM cards, APN, roaming, pairing and contacts, watch troubleshooting, payment, delivery, returns and warranty service.

## UK delivery and after-sales policies

The UK shipping and returns pages direct customer-service requests to support@imoostore.com.

- [Shipping Policy](https://www.imoostore.com/uk/pages/shipping-policy): Mainland UK delivery, normally estimated at 2–5 business days after dispatch. Excludes P.O. boxes, BFPO addresses and certain remote areas; processing times and any additional charges are set out here.
- [Return & Refund Policy](https://www.imoostore.com/uk/pages/refund-policy): UK-store purchases have a 30-day return-request period from receipt, including a statutory 14-day cooling-off period. Explains reasonable inspection, product condition, return approval and refunds, while preserving statutory consumer rights.
- [Warranty Policy](https://www.imoostore.com/uk/pages/warranty-policy): Provides a two-year warranty for the watch body and six months for the charging cable, subject to coverage and exclusions. Explains that rights under the Consumer Rights Act 2015 remain unaffected.

## Optional

- [Z7 charging cable](https://www.imoostore.com/uk/products/imoo-charging-cable-z7): UK listing for the Z7 charging accessory.
- [Z1 charging cable](https://www.imoostore.com/uk/products/imoo-charging-cable-z1): UK listing for the Z1 charging accessory; confirm compatibility on the product page.
- [Z1 and Z6 accessories set](https://www.imoostore.com/uk/products/lug-screw-and-head-for-imoo-smartwatch): Listing for replacement attachment parts for these watch models.
- [Privacy Policy](https://www.imoostore.com/uk/pages/privacy-policy): UK-store information about personal data, rights and privacy enquiries.
- [Terms of Use](https://www.imoostore.com/uk/pages/terms-of-use): Conditions for using this regional shopping website.
- [Cookie Policy](https://www.imoostore.com/uk/pages/cookie-policy): Cookies and the choices available for consent and preferences.