# imoo Official Store United States

> imoo makes connected children's watches for family communication and location sharing. The United States store presents the imoo Smartwatch X10, with video calling, a detachable dual-camera design and management through the imoo parent app.

This index covers the official United States storefront at https://www.imoostore.com/us. Use its regional product, support and policy pages for U.S. purchases. Product options, availability, prices, offers and service terms can change; the linked pages provide the current details. Specifications and policies from another country's store should not be applied to U.S. orders.

## Store and smartwatch

- [United States store](https://www.imoostore.com/us): Official storefront and entry point for the U.S. shopping experience.
- [imoo Smartwatch X10](https://www.imoostore.com/us/products/imoo-smartwatch-x10): A 4G children's watch with a body that flips up and detaches from the strap. Its two cameras let families see the child and their surroundings during calls; the parent view can display video alongside location. The page also describes location tracking, activity features and parental controls.

For X10 calls, the U.S. product page requires a SIM card with VoLTE service and lists Verizon and T-Mobile compatibility. Network conditions and the carrier's services can affect features. Check the U.S. product page and help centre for the applicable setup requirements before choosing a mobile plan; compatibility claims for other regional models are not a substitute.

## imoo app and help

- [imoo app](https://www.imoostore.com/us/pages/app): Parent app for video calls, text and voice messages, viewing the child's position and reviewing up to 14 days of location history. It also explains class mode, contact controls and remotely locking or locating a lost watch. Available functions depend on the watch model.
- [Help centre and FAQ](https://www.imoostore.com/us/pages/support): Guidance on SIM activation, APN settings, signal, roaming, adding contacts, transferring the administrator, payments, deliveries, returns and troubleshooting.

## U.S. shipping, returns and warranty

- [Shipping policy](https://www.imoostore.com/us/pages/shipping-policy): Delivery is limited to the 48 contiguous states; Alaska, Hawaii and U.S. territories are excluded. P.O. Boxes and some remote locations are unsupported. The policy provides free shipping, processing usually within two business days and an estimated three to seven business days for delivery after dispatch.
- [Return and refund policy](https://www.imoostore.com/us/pages/refund-policy): Applies to purchases from the official U.S. website. Returns may be requested within 30 days of receipt, subject to the original-condition, unused-product and complete-packaging requirements. Customers pay return postage for non-quality reasons; qualifying defects receive prepaid return shipping. Request approval before returning a product. Refunds are processed after inspection; direct exchanges are unavailable.
- [Warranty policy](https://www.imoostore.com/us/pages/warranty-policy): The watch body has a 12-month limited warranty, with another 12 months for purchases through the official U.S. store. Charging cables have six months of coverage; straps and other listed accessories are excluded. The page sets out proof-of-purchase requirements, exclusions and claim steps. The U.S. return and warranty contact is service@us.imoostore.com.

## Optional

- [Why imoo](https://www.imoostore.com/us/pages/why-imoo): The brand's approach to camera design, materials, testing and manufacturing.
- [Privacy policy](https://www.imoostore.com/us/pages/privacy-policy): Personal-data handling, user choices and privacy contacts for the U.S. website.
- [Terms of use](https://www.imoostore.com/us/pages/terms-of-use): Conditions for using the U.S. e-commerce service.
- [Cookie policy](https://www.imoostore.com/us/pages/cookie-policy): Website cookies, their purposes and related choices.