Terms of Use

Effective Date:13/5/2026

IMPORTANT NOTICE: Nothing in this Agreement excludes, restricts, or modifies any non-excludable guarantees, conditions, rights, or remedies you may have under the Australian Competition and Consumer Act 2010 and other similar legislation. If the Company breaches such non-excludable guarantees, our liability is limited, to the extent permitted by law, to re-supplying the services or paying the cost of having the services supplied again.

To use imoo services (hereinafter referred to as the "imoo E-commerce Website" or "Services"), you should read and abide by the relevant agreements and business rules, including but not limited to the imoo E-commerce Website Terms of Use, imoo E-commerce Website Privacy Policy, and imoo E-commerce Website announcements (collectively referred to as "this Agreement"). In the event of any inconsistency or conflict, the rules specifically applicable to a certain business scenario and/or the latest published rules shall prevail.

Please ensure you carefully read and fully understand the content of each clause, especially those regarding limitations or exemptions of liability and separate agreements for opening or using specific services, and choose whether to accept them. Clauses limiting or exempting liability may be highlighted in bold for your attention.

Unless you have read and accepted all terms of this Agreement, please stop using the imoo E-commerce Website immediately. You may only register, log in, browse, download, post information, or use the imoo E-commerce Website after choosing to accept all terms. If you are unwilling to accept any term, you should not use or should stop using the Services. Operation prompts, Q&A guides, help documents, or other rules and processes displayed to you during use constitute part of the relevant rules for using the imoo E-commerce Website and have the same legal effect as this Agreement.

By accessing and/or using imoo's services, you represent and warrant that you have the legal capacity to enter into a binding contract under applicable law. If you are under eighteen (18) years of age, you may only use the Services with the involvement and consent of a parent or other legal guardian.

I. Scope of the Agreement

• 1.1 This Agreement is entered into between you and IMOO STORE LIMITED (hereinafter referred to as "imoo") regarding your use of the Services. The operating and product sales entity of the imoo E-commerce Website is IMOO STORE LIMITED. The operating entity may change due to business adjustments; such changes will not affect your rights under this Agreement, and the successor entity will continue to provide services and fulfill this Agreement with you.

• 1.2 This Agreement applies to all imoo websites or online service sites (hereinafter referred to as "Websites").

• 1.3 We reserve the right to modify this Agreement by updating these Terms of Use. If we make material

modifications, we will notify you via website announcements, email, or other methods. Your continued use of the imoo website after the publication of revised Terms of Use constitutes your agreement to and acceptance of those modifications.

II. Requirements for Using imoo E-commerce Website Services

• 2.1 Use of the Services may require internet-related devices, internet access, and certain software, for which relevant fees may be incurred.

• 2.2 You agree to use the Services only for permitted purposes. If your use or behavior intentionally or unintentionally threatens imoo's ability to provide services or other systems, or if imoo determines through technical means that your account/behavior is abnormal, imoo has the right to take all reasonable measures to protect the Services, which may include suspending your access. Repeated violations may lead to a permanent ban.

III. imoo E-commerce Website Services

3.1 Purchasing Goods

• 3.1.1 When placing an order, please carefully confirm information such as product name, price, quantity, model, specification, size, contact address, phone number, and recipient. If the recipient is not yourself, their actions and intentions shall be deemed yours, and you shall bear joint and several liability for the legal consequences.

• 3.1.2 The website operates on a "payment before delivery" basis. Timely, full, and legal payment is a necessary condition for shipping; imoo reserves the right to cancel orders if payment is not completed within the specified time.

• 3.1.3 While imoo strives for price accuracy, errors may occur. If a product's correct price is higher than the displayed price, or if a system error occurs, imoo may consult you and, depending on the situation, cancel the order or terminate the contract and notify you.

• 3.1.4 imoo strives to meet your needs but cannot guarantee stock. If a product is out of stock, both you and imoo have the right to cancel the order and terminate the contract. If payment was made, a refund will be processed to your original payment account; refund timing may vary by payment platform.

• 3.1.5 To maintain order and to the extent permitted by law, imoo may unilaterally cancel orders and terminate contracts (and refund if paid) in cases including:

o Using software or technical means to batch order using one or multiple accounts to exceed purchase limits or gain undue benefits (judged by address, name, IP, etc.).

o Malicious purchases or malicious protection of rights that disrupt normal transactions.

o Purchasing for resale or commercial use by intermediaries, retailers, or wholesalers (excluding authorized corporate users).

o One person using multiple accounts to buy the same product.

o Occupying inventory through non-payment or delayed shipping requests across multiple accounts.

o Repeatedly refusing to sign for orders without justification.

o Other instances imoo deems to involve resale intent or malicious ordering.

• 3.1.6 Returns must include the product, accessories, and gifts. If gifts are not returned, imoo may deduct their price from your refund.

• 3.1.7 Promotions are only valid during their specific validity periods and according to their rules.

• 3.1.8 If an order is canceled due to your own reasons, used coupons will not be returned unless special event rules state otherwise.

3.2 Delivery and Logistics

• The website supports delivery within the scope of its [Shipping Policy]. Goods will be delivered to your specified address. You are responsible for losses caused by incorrect delivery information . imoo is not liable for delivery delays or failures caused by:

o Untrue or incomplete delivery information.

o No one available to sign for the delivery.

o Inability to contact the recipient.

o Third-party reasons or Force Majeure (e.g., natural disasters, riots, pandemics).

3.3 Service Commitments

• 3.3.1 All products sold are authentic.

• 3.3.2 For invoices, contact support@imoostore.com. Invoices are issued within 7 working days based on the actual paid amount and cannot be modified once issued.

• 3.3.3 Products may be eligible for "no-reason returns/exchanges" per the [Return & Refund Policy]. This does not affect your statutory rights under the Australian Consumer Law.

3.4 Comments and Information Submission

• "Your User Content" refers to materials (text, images, audio, video) you post for reviews or feedback.

• You grant imoo a worldwide, irrevocable, non-exclusive, royalty-free, and sublicensable license to use, display, reproduce, and distribute "Your User Content" across any media for business and service-related purposes. You also grant imoo the right to take legal action against third-party infringements of these rights.

• You warrant that your content is not illegal, does not infringe third-party rights, and is not subject to legal proceedings.

• Content may be indexed by search engines and accessed by third parties. Usage may be accompanied by anonymous information (city, country) or identified information if authorized.

• You are solely responsible for your content . imoo reserves the right to edit or delete content that is illegal, infringing, or violates this Agreement.

• You must respect other users' rights and cannot redistribute their content without consent.

• To the extent permitted by law, imoo does not commit to monitoring all content and is not responsible for content posted by users . imoo has the right to review, hide, or delete content and assist government authorities in investigations.

IV. User Code of Conduct

• 4.1 Some functions require an account. You must provide accurate information and keep credentials confidential. All actions under your account are deemed your own.

• 4.2 You guarantee reasonable use of the Services in compliance with laws and this Agreement.

• 4.3 Prohibited Behaviors:

o Malicious use or exceeding authorization.

o Selling, renting, or modifying the software.

o Spreading content that endangers national security, is obscene, violent, or involves spam.

o Infringing on intellectual property, privacy, or reputation.

o Fabricating facts to mislead others.

o Endangering network security (e.g., hacking, spreading viruses, packet forging).

o Reverse engineering, decompiling, or creating derivative works of the software.

o Using cheats, exploits (BUGs), or plugins to gain unfair advantages.

o Any other acts violating laws, public order, or good morals.

• 4.4 Content Use: Without written permission, you may not copy or use website content for commercial purposes, nor use unauthorized third-party tools to access the Services.

• 4.5 Enforcement: imoo may delete content, limit visibility, suspend/terminate accounts, or initiate litigation for violations.

V. Personal Information Protection and Privacy Policy

• imoo takes reasonable measures to protect your privacy. We only collect necessary personal information with your consent or per legal requirements.

• For details, please refer to the [Privacy Policy].

VI. Third-Party Services or Links

• Use third-party content/links at your own risk. You must follow their respective agreements . imoo is not responsible for disputes or losses arising from third-party services.

VII. Information or Advertising Push

• imoo may display advertisements or promotions. To the extent permitted by law, marketing messages (email/SMS) are sent only with your prior consent. You may unsubscribe at any time via the link in the message. We may still contact you regarding essential service support.

VIII. Intellectual Property Rights

• 8.1 imoo owns all rights to materials and the overall content of the Services, except for content owned by users or developers by law.

• 8.2 Design patterns, product names, and service names belong to imoo.

• 8.3 You own the IP of your original content, but grant imoo the licenses specified in Section 3.4 upon uploading.

• 8.4 If a third party claims infringement regarding your content, imoo may delete or block that content and hold you liable for losses.

• 8.5 Copyright Notice: If you believe content infringes your copyright, contact us at support@imoostore.com per the Australian Copyright Act 1968.

IX. Disclaimer

• Limitations of liability do not apply to rights or remedies that cannot be excluded under the Australian Consumer Law.

• 9.1 Due to the vast amount of data and technical factors, product information may have delays or errors. To the extent permitted by law, you agree not to hold imoo liable for such inaccuracies.

• 9.2 imoo does not guarantee the accuracy of third-party information or ads. You use such information at your own risk.

• 9.3 Subject to the Australian Consumer Law, imoo is not liable for losses caused by Force Majeure, technical failures, hacker attacks, legal/government orders, or your improper operation .

• 9.4 To the maximum extent permitted by law, imoo's total liability shall not exceed the fees you paid to imoo during the period of use.

• 9.5 imoo is not liable for incidental, indirect, or punitive damages, including lost profits or data. This limitation is a fundamental element of the transaction between you and imoo.

X. Liability for Breach

• imoo may independently judge violations and take measures such as warnings, service restriction, or damage claims.

• If your actions cause losses to imoo, we have the right to full recovery and may freeze your virtual assets (e.g., points).

• Breach of contract liabilities remain in effect after you stop using the Services.

XI. Service Updates

• imoo may provide software updates (replacements, enhancements, or upgrades) to improve experience. Old versions may become unusable after a new release; please download the latest version.

XII. Governing Law and Jurisdiction

• 12.1 This Agreement is governed by the mandatory laws of your region.

• 12.2 This Agreement is governed by the laws of Hong Kong. Disputes may be submitted to the Hong Kong International Arbitration Centre (HKIAC). However, consumers in Australia retain the right to seek protection in their local courts under state or territory law.

• 12.4 The United Nations Convention on Contracts for the International Sale of Goods is explicitly excluded.

XIII. Termination

• imoo may terminate or suspend your account if you:

o Seriously breach this Agreement.

o Provide false information.

o Harass, abuse, or harm imoo employees or other users.

XIV. Miscellaneous

• 14.1 Notices must be in writing (usually via email).

• 14.2 imoo may assign its rights/obligations without consent; you may not.

• 14.5 Nothing in the Service constitutes professional advice (legal, financial, or medical).

• 14.7 Contact: For questions, contact support@imoostore.com.

• 14.8 imoo Operating Entity Information:

Entity Name:IMOO STORE LIMITED

Legal Representative:XIE QIDONG

Registered Address:FLAT/RM 901, YIP FUNG BUILDING, 2-12 D’AGUILAR STREET, CENTRAL, HK

Business Registration:No. 70785143

Email:support@imoostore.com