FAQ
How to transfer the watch administrator or unbind the watch?
How to transfer the watch administrator or unbind the watch?
How to check order information and know the estimated delivery date?
How to check order information and know the estimated delivery date?
Where can I find the electronic user manual?
Where can I find the electronic user manual?
What is the standby time of the watch?
What is the standby time of the watch?
Which languages does the watch support, and how to switch languages on the watch?
Which languages does the watch support, and how to switch languages on the watch?
What type of SIM card does the watch use, and how much data does it consume?
What type of SIM card does the watch use, and how much data does it consume?
Can a newly issued SIM card be used directly?
Can a newly issued SIM card be used directly?
How to set the SIM card APN parameters? The watch shows correct time and signal with 4G icon, but cannot connect to the internet — what should I do?
How to set the SIM card APN parameters? The watch shows correct time and signal with 4G icon, but cannot connect to the internet — what should I do?
How to check the watch's signal strength? How to check if the watch signal is good?
How to check the watch's signal strength? How to check if the watch signal is good?
How to set the watch time zone?
How to set the watch time zone?
What settings are required for using the watch abroad? How to enable roaming?
What settings are required for using the watch abroad? How to enable roaming?
After binding the watch with the imoo APP, how do I add contacts to the watch?
After binding the watch with the imoo APP, how do I add contacts to the watch?
Payment Issues
What should I do if I'm charged twice?
What should I do if I'm charged twice?
How can I get a receipt or invoice?
How can I get a receipt or invoice?
What should I do if my online transaction fails?
What should I do if my online transaction fails?
What should I do if there's a payment error?
What should I do if there's a payment error?
Order Delivery
Can I change the delivery address after my order has been shipped?
Can I change the delivery address after my order has been shipped?
How can I cancel my order?
How can I cancel my order?
When will I receive my order?
When will I receive my order?
What should I check before signing for the package when the courier notifies me of delivery?
What should I check before signing for the package when the courier notifies me of delivery?
What should I do if my package arrives damaged?
What should I do if my package arrives damaged?
What should I do if the tracking number hasn't been updated for a long time?
What should I do if the tracking number hasn't been updated for a long time?
What should I do if my package is lost?
What should I do if my package is lost?
Which regions does imoostore deliver to?
Which regions does imoostore deliver to?
Why is the shipping cost different for each country?
Why is the shipping cost different for each country?
Why can't I use my address when placing an order?
Why can't I use my address when placing an order?
Returns & Exchanges
How to submit a return/refund request?
How to submit a return/refund request?
When will I receive a refund after returning the device?
When will I receive a refund after returning the device?
What is the process for returns and exchanges?
What is the process for returns and exchanges?
What is the refund policy?
What is the refund policy?
Issues
"No Service" or signal icon shows a slash
"No Service" or signal icon shows a slash
Watch cannot call "Watch Contacts"
Watch cannot call "Watch Contacts"
Watch cannot connect to Wi-Fi
Watch cannot connect to Wi-Fi
Watch reset system / factory reset
Watch reset system / factory reset
Lost Mode / Watch reported lost / Locking the watch
Lost Mode / Watch reported lost / Locking the watch
Receiving spam SMS
Receiving spam SMS
Error 1134 when binding multiple watches
Error 1134 when binding multiple watches
imoo App map is blank / fails to load
imoo App map is blank / fails to load
imoo Watch Phone shows "No SIM card" / Cannot detect SIM / Weak signal
imoo Watch Phone shows "No SIM card" / Cannot detect SIM / Weak signal
Error 11201 when logging into the imoo App on iPhone
Error 11201 when logging into the imoo App on iPhone
After-sales Warranty
How long is the warranty period for products purchased from imoostore?
How long is the warranty period for products purchased from imoostore?
Can I purchase specific replacement parts for my device if the accessories are damaged?
Can I purchase specific replacement parts for my device if the accessories are damaged?
What should I do if the product I bought from imoostore is broken?
What should I do if the product I bought from imoostore is broken?
Do I need to pay for shipping if I return an imoo device?
Do I need to pay for shipping if I return an imoo device?